Refund policy

Because we ship fresh, perishable seafood, we are unable to accept returns or exchanges. Every order is hand-packed and shipped cold to protect quality in transit.

 

If something is wrong with your order:

Your satisfaction matters to us. If your order arrives damaged, spoiled, or incorrect, please contact us within 48 hours of delivery at jabsseafood@gmail.com with your order number and a photo of the product and packaging. We will make it right with a replacement or a refund.

 

To help us resolve any issue quickly, please inspect your order as soon as it arrives and refrigerate or freeze it right away.

 

Refunds:

Once approved, refunds are issued to your original payment method within 5-10 business days. We will notify you by email when your refund has been processed.

 

Order changes and cancellations:

Need to change or cancel an order? Please contact us as soon as possible. Once an order has been packed or shipped, we are unable to cancel or modify it.

 

Questions?

Email jabsseafood@gmail.com or use our Contact page. We typically respond within 1-2 business days.